How we collect, use and protect the personal data you give us through this website, and what rights you have over it.
We collect the details you type into our quote request form so we can respond to your enquiry. We do not use analytics, we do not set our own cookies, and we do not sell or rent your data to anybody.
One third party is involved: the map on our homepage is embedded from Google, which means your browser contacts Google when the page loads. That is set out in full below.
J Lamb Tree Surgery provides tree surgery and garden services through this website, jlambtreesurgery.co.uk. For the purposes of UK data protection law J Lamb Tree Surgery is the data controller for the personal data described in this notice.
You can contact us about anything in this policy by phone on 07788 912140 or 01179 110230.
When you submit the quote request form on this website, we collect:
If you contact us by phone or WhatsApp instead, we will hold whatever information you choose to give us in that conversation.
Our web hosting produces standard server logs, which typically record IP addresses, browser type and the pages requested. These are generated by the hosting infrastructure as a normal part of serving a website and are used for security and technical troubleshooting.
This website does not set its own cookies, and we do not use Google Analytics or any other analytics or advertising tracking. We are not tracking your behaviour across this site or anywhere else.
The typefaces are served from this website rather than from Google Fonts, so no request is made to fonts.googleapis.com or fonts.gstatic.com.
The map is the exception, and we would rather tell you than not. Our homepage includes a map embedded from Google Maps. When that page loads, your browser requests the map from Google, and Google receives your IP address and may set its own cookies in your browser as part of that request. This is Google's processing rather than ours, and it is governed by Google's own privacy policy.
If you would prefer to avoid it, most browsers allow you to block third-party content, and the rest of the site works normally without the map.
| What we do with it | Lawful basis |
|---|---|
| Respond to your enquiry and provide a quotation | Steps taken at your request prior to entering into a contract |
| Carry out and administer work you have booked | Performance of a contract |
| Keep a record of enquiries and work carried out | Legitimate interests — running and evidencing our business |
| Protect the website and our systems from misuse | Legitimate interests — security |
| Meet legal, tax and accounting obligations | Legal obligation |
We do not send marketing emails. If that ever changes, we will ask for your consent first and you will be able to withdraw it at any time.
We do not sell, rent or trade your personal data. We share it only where necessary to run the service:
Enquiries that do not lead to work are kept only as long as needed to deal with them and to maintain a short record of correspondence. Records relating to work actually carried out are kept for longer, because tax and accounting rules require it — generally six years.
To exercise any of these, contact us on the numbers above. You can also complain to the Information Commissioner's Office at ico.org.uk.
We take reasonable technical and organisational measures to protect your information. No website can promise perfect security, but form submissions are transmitted over an encrypted connection and access to enquiry records is limited to those who need it.
This website is not directed at children and we do not knowingly collect data about them.
If this policy changes, the revised version will appear on this page with an updated date.
